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VCIO SERVICES

Recruit your very own Virtual Chief Information Officer (vCIO)

  • Our Services

There’s a reason we lead the industry in managed IT services in Australia.

While many IT management services are reactive—handling issues as they arise—our approach is different. With a dedicated Office Solutions partner, you’ll experience proactive IT management.

We believe technology is more than just a tool; it’s essential for unlocking your business’s full potential. Our vCIO services offer a proactive IT support strategy that helps you make better data-driven decisions and stay on top of your IT budget.

From boosting your IT ROI and productivity to leveraging our team's expertise to prevent issues before they arise, we treat your business and IT with the utmost care.

Tailored, proactive, and strategic virtual CIO support

Reduce your IT costs

Receive ideas, insights, and tailored recommendations to lower your operational IT expenses.

Manage your budget better

Get detailed reports and advice from a dedicated partner to plan and use your IT budget more effectively.

Move forward with confidence

Rest easy with the IT resources and strategy in place to support your growth.

Make working with IT easy

Simplify IT processes. Provide your team with training that saves time and reduces stress. Make everything easier for everyone.

Supercharge your workforce

Foster collaboration. Drive innovation. Ensure your team has all the business insights they need to succeed.

Focus on your business, not IT

Let us handle the latest in business IT. You’ve got more important things to focus on.

VCIO SERVICES

Our wide range of IT consulting services lets us select the best options for your business, so you get exactly
what you need without paying for extras. Contact us to learn more.

IT Support Review Meeting

We measure our performance against benchmarks, so when we promise direct and accountable support, we mean it.

Hold us to account

We’ll set up regular meetings with you to talk about how your IT systems are doing, give our recommendations for fixing any issues, and report on how we’re meeting our service agreements to make sure we’re exceeding your expectations.

We’ll also review completed projects, outstanding quotes, and keep you informed about any changes in the IT world that might affect your business.

 

Why you might want this:
  • Dedicated IT partner
  •  One point of contact
  • Direct accountable support

INCLUDED WITH MANAGED SERVICES AGREEMENT

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IT Needs Analysis

We make IT simple by handling all the complexities for you.

Getting the best value from your IT

We constantly monitor your business needs to ensure you have the right support and everything runs smoothly every day. This goes beyond just your inbox. Our Needs Assessment covers everything from operational costs to service prioritisation, making it easy to get the most out of your IT.

Each year, we’ll discuss your business priorities with you and provide a report on how well your current IT services meet those needs. We’ll also include our IT budget and service recommendations, ensuring you get the support you need without paying for things you don’t.

 

Why you might want this:
  •  Simplified IT budgeting
  • Tailored IT services
  • More bang for your IT buck

INCLUDED WITH MANAGED SERVICES AGREEMENT

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Business Optimisation Architecture

We're technology-neutral, which means we always pick the best tools and technologies for the job.

Everything you need for an IT solution that saves time and money

We constantly review the latest hardware and software to create a top-notch list of technology recommendations that offer the best value for your IT budget.

Why does this matter? Our team will compare the average costs and time needed to support your current setup with our recommended products. We call this a Stack Analysis. It helps you see exactly where you can save money, avoid downtime, and get more features for less across all areas of your IT.

 

Why you might want this:
  • Save money
  • Reduce downtime
  • Operational cost comparisons

INCLUDED WITH MANAGED SERVICES AGREEMENT

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IT Quality Improvement Analysis

We proactively investigate the root causes of your IT incidents, recurring issues, and long-term problems. We review the performance and reliability of your IT systems over the past 12 months.

Say goodbye to ongoing issues and move forward with dependable IT you can trust.

We’ll analyze all the data and give you a clear, easy-to-understand report on the financial impact these incidents and problems have on your business. We’ll also recommend improvements to your IT setup that can reduce both the number of incidents and the time and money you spend on IT support.

 

Why you might want this:
  • Proactive analysis of IT issues in last 12 months
  • Recommendations to reduce incidents and problems
  • Get clear on the financial impact of your current IT

INCLUDED WITH MANAGED SERVICES AGREEMENT OR FIXED FEE

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IT Health and Security Check

We regularly check the health of your IT and provide a simple report in plain English. This gives you an overview of any risks in your IT systems.

Your risks are our priority

Let us show you what proactive IT management looks like.

We’ll review the results and give you a simple compliance rating, so you can easily see what areas of your IT need attention and what you can safely ignore.

From there, you can choose which issues, if any, you’d like to fix.

 

Why you might want this:
  • Identify business IT risks and vulnerabilities
  • Response Plain English breakdown of security risks
  • Proactive IT health & security assessments

INCLUDED WITH MANAGED SERVICES AGREEMENT OR FIXED FEE

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IT Cost Saving Review

We understand that delivering value is more than just quick fixes. That's why we offer an IT Cost Savings review to help you save money.

Realise the saving potential

We get that IT bills are a regular thing and can’t be avoided. But we can help make them smaller.

Every year, we’ll do an IT Costs Review to make sure you’re getting the best value for your money. If you’re not, we’ll negotiate better deals for you. Whether it’s internet, backups, hardware, or software, we’ll check if there are better services available for the same price or if we can lower the cost of your current services. This helps you save money all around.

 

Why you might want this:
  • Minimise the time in maximising your IT value
  • More bang for your IT buck
  • Minimise your IT spend

INCLUDED WITH MANAGED SERVICES AGREEMENT OR FIXED FEE

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IT Roadmap

Our IT Roadmap gives you a clear view of your current IT system and offers our recommended solutions to fix any major issues we find in your business.

Your roadmap to IT you can smile about

We’ll document everything for you, from quick wins and prioritised actions to timelines and business cases. We’ll outline the pros, cons, costs, and business outcomes of addressing each issue, so you don’t have to worry about the details.

 

Why you might want this:
  • Identify key IT business
  • Get detailed business outcomes of resolving issues
  • Summary of action steps and timeframes

INCLUDED WITH MANAGED SERVICES AGREEMENT OR FIXED FEE 

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Microsoft Workflow Optimisation

Microsoft offers a variety of services within their Microsoft 365 licensing model.

Each year, we’ll show you how you can use your existing Microsoft licensing to benefit your business.

The services range from a simple meeting booking app to automating internal processes with Microsoft’s Power Automate platform. Our goal is to give your business more value by saving time on tasks that can be streamlined.

Why you might want this:
  • Learn more about the Microsoft 365 product suite
  • Boost your business productivity through automation and training
  • Improve your M365 data security and handling

INCLUDED WITH MANAGED SERVICES AGREEMENT OR FIXED FEE

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Consulting

When we talk about consulting, we don’t just go to meetings to handle your IT side of things, though that’s part of it.

Deeper IT insights, greater business confidence

From giving advice on hardware or software to helping you align your IT and business strategy, so you can better manage your IT budget and get more from it, our IT consultants are ready to assist.

In short, we handle IT strategy so you don’t have to think about it at all.

 

Why you might want this:
  • Real-time business intelligence reporting
  • Identify cost savings
  • Streamline IT processes and cut wasted time

ON DEMAND HOURLY RATE

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Productivity Consulting

Business and IT that look and feel great is about more than just sleek laptops and fast data.

Get an edge (and a bottom line) to smile about

When your IT works well, you can see it in your KPIs and profits. But you can also feel it: productivity soars, people are happy, and work gets done smoothly.

IT isn’t just for sending emails—it brings big benefits to your business, from boosting collaboration to improving revenue and attitudes.

We don’t just organise your IT; we use it to supercharge your productivity and business. Our productivity consulting services dig deep into your entire operation. We’ll look at internal processes, pain points, and bottlenecks to see how they impact your business.

We’ll check if your current systems are being used correctly and show you how they affect attitudes and outcomes. Our analysis will identify problems, suggest solutions, and show you how to get more from your IT. We’ll help you redesign your setup and automate processes, giving you the tools and info you need to grow.

So, follow our advice to get the most out of your IT and improve your bottom line.

 

Why you might want this:
  • Supercharge your business productivity
  • Bottom-line boosting benefits
  • Automate processes

ON DEMAND HOURLY RATE

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Software Consulting

If the idea of updating your system makes you nervous, don’t worry. Let our experts handle it and ensure a smooth transition, so your business can add new software without any hassle or disruption.

Take new tech in your stride

We’ll dive into your business needs and handle the research to find the right software solution for you.

From testing software options to comparing the total costs, we’ll document the best choices and explain them clearly, so you only pay for what you actually need.

Our report will also include suggestions on how to adjust your current software to meet your needs without spending extra on new systems.

Choosing the right software is one thing, but rolling it out smoothly across your business is another. We don’t just recommend the best solution; we’ll also handle the deployment, ensuring everything runs smoothly from the start.

 

Why you might want this:
  • Seamless software deployment
  • Fit-for-purpose solutions
  • Research, testing & cost analysis

ON DEMAND HOURLY RATE

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Document Management Consulting

When was the last time you got tangled up in endless email exchanges with documents? Or had to search through your inbox to find an important file?

Paperless. Seamless. Faultless.

Imagine a setup where you and your team can work, share, and collaborate on the same document at the same time. No more emails, no manual version control, and no hassles. This is what we call Document Management. It means you can stop wasting time finding and managing your data and start using it more efficiently.

From going paperless to having searchable metadata, and from ensuring document security to automating version control, we’ll set up user permissions and organise your data so you can access everything you need in seconds.

Whether you need searchable archived data, compliance with data regulations, or a secure place for important documents to prevent deletion or overwriting, we’ll create a Document Management system that makes retrieving, sharing, and collaborating on documents easy and enjoyable.

 

Why you might want this:
  • Paperless office
  • Work, share & collaborate simultaneously
  • Automated version control & document security

ON DEMAND HOURLY RATE

Get Free Quote

Trusted by Australian businesses & organisations

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